Responsible gambling

We understand that responsible gaming is an essential aspect of our guests' experience, and we strive to provide a safe and enjoyable environment for all players.

If you feel that your gambling habits are becoming problematic or if you need help controlling your spending, please do not hesitate to reach out. Our dedicated staff members are trained to assist with any concerns you may have regarding responsible gaming.

Available Responsible Gaming Tools:

• Customizable deposit limits from $25-$10,000 CAD
• Session time limits with automatic alerts
• Cool-off periods from 24 hours to 6 months
• Permanent self-exclusion options
• Reality checks every 60-120 minutes of play
• Spending tracking tools with monthly statements and budget analysis

Additional Support Resources:

• Direct partnerships with Problem Gambling Ontario, ConnexOntario Mental Health Services, Gamblers Anonymous Ontario chapters, and Canadian Centre on Substance Abuse
• On-site counselor available Tuesdays and Thursdays for confidential consultations
• Referral services to specialized treatment programs
• 24/7 crisis intervention hotline access through property security

Seeking Help:

If you're experiencing issues with responsible gaming or require assistance, don't hesitate to reach out. We will do our best to support your needs and ensure a safe, enjoyable experience for all guests.

Please note that some of the information provided here might not be exhaustive so always consider reaching out directly if further clarification is required